Virtual Reality User Manuals; is the perfect tool for creating product manuals and guiding consumers through technical support scenarios. It quickly and clearly shows customers the actions and adjustments they need to reach the desired outcome.
Virtual Reality Remote Assistance; without sending a technician, an agent located anywhere in the world can be virtually ‘transported’ to a customer’s location in an instant. By utilizing the customer’s phone camera, the agent can see in real-time what the customer is talking about and offer remote visual assistance. The agent provides a sequence of actions that will resolve the issue and guide the customer with VR to show the steps they need to take clearly.
Virtual Reality Customer Service; is perfect for delivering real-time customer support. It allows the agent to guide the customer through visual assistance, eliminating the most significant miscommunication problem. With VR, the agent shares virtual elements by adding markups to the image the customer sees, explaining a bill, or showing how to fill out a form. Visual guidance is merely more effective. It’s as if the agent is standing right beside the customer, showing them precisely what to do.